Frequently Asked
Questions

We deliver fresh flowers across Chicagoland, including Des Plaines, Evanston, and the surrounding suburbs. See our Delivery & Pickup page for the full list of zones and rates. Free pickup is always available from our shop.

Yes — order by 2:00 PM (CT) and we'll deliver the same day. We need about 2 hours to prepare each bouquet, so exact timing depends on your order and delivery zone. Need a specific window? Leave a note at checkout and we'll do our best to accommodate.

If the recipient isn't available, our courier leaves the arrangement in a safe, shaded spot by the door and notifies you and the recipient. For apartments or businesses, we leave it with the front desk when possible. You can add delivery instructions at checkout.

Because we work with fresh, seasonal blooms, an exact stem is occasionally unavailable. In that case we substitute with a flower of equal or greater value, keeping the same style, color palette, and overall look.

Absolutely. Add your message at checkout and we'll include a complimentary gift card, handwritten by our florist.

Every arrangement is made to order with flowers sourced fresh. To make them last: trim the stems at an angle, change the water every 2 days, keep them out of direct sun and away from fruit, and remove any wilting blooms. Cared for well, most arrangements stay beautiful for 5–7 days.

We accept all major credit and debit cards, plus Apple Pay, Google Pay, and Shop Pay. Payment is secure and processed at checkout.

Your satisfaction matters to us. Because flowers are perishable, please contact us within 24 hours of delivery — a quick photo helps — and we'll make it right with a replacement or refund.

Yes — free pickup from our shop. Select "Pickup" at checkout and we'll let you know when your order is ready (usually within about 2 hours during business hours).

Yes. Choose your preferred delivery date at checkout, and we'll prepare and deliver your arrangement on that day.